CAREchart@home


CAREchart@home logo

Sponsored by Cancer Care Ontario and powered by CAREpath, a subsidiary of Bayshore HealthCare Ltd., CAREchart@home is an afterhours telephonic support program for patients undergoing cancer treatment and require symptom support.

In partnership with their cancer treatment centre, this program provides symptom management for all oncology patients receiving systemic and radiation therapy when their local treatment centre is closed.

Between the hospital and CAREchart@home, patients have access to 24-hour care, 365 days a year, allowing them to manage their symptoms while remaining at home.

  • What Is CAREchart@home?

    How do I contact the service?
    1. Call toll-free 1-877-681-3057
    2. An intake coordinator will answer your call and transfer you to a specialized oncology nurse to assist you.
      If the nurse is not immediately available, the nurse will call you back within 15 minutes.
    What are the hours of CAREchart@home symptom management telephone line?

    Weekdays: 5:00 pm to 8:30 am
    Weekends and Holidays: available 24 hours
    CAREchart@home is available only when your treating hospital clinic is closed.

    How will my oncology team / clinic know what happened?

    A nursing note will be sent to your oncology clinic team immediately after your contact with the nurse. You may be asked to follow up with your clinic oncology nurse the next day.  If so, the clinic will have received the information about the telephone call from the night before.

    Do I need to do anything else to use this service?

    You will be given a one-page document with your diagnosis and treatment details on it. As it contains your personal health information, keep the document in a secure place. This information is required for the oncology nurse assisting you.

  • What Clients Say

    “It’s so good that this service is available because we just didn’t know if this was normal or not. It’s an invaluable service at a traumatic time!”